Frequently Asked Questions

Frequently Asked Questions

How can my child access their one-to-one maths lessons?2019-02-12T15:16:38+00:00

Each week your child will go onto a computer or laptop and use Google Chrome (the online classroom requires this browser) to log onto the Matr platform. They will be connected to their personal tutor via an interactive classroom. We are working on becoming iPad, tablet and mobile compatible as soon as possible, but at present however, our tuition can only be accessed with desktops, laptops and Chromebooks.

Will my child be able to see the tutor?2019-01-07T15:34:03+00:00

We have found that children are more engaged when they are able to focus entirely on the maths. This is why your child will only be able to hear the tutor and not see them. Throughout, lessons remain interactive with a focus on children explaining their reasoning.

Can I re-schedule my session?2019-02-12T15:17:29+00:00

Yes. Subject to availability, users will be able to get a replacement session if 72 hours notice is given – for the new date required. Alternatively you can cancel one-off sessions and if you let us know 24h+ in advance, it won’t count towards your allowance.

Do you cover other age groups?2019-01-07T15:30:54+00:00

We currently offer programmes for KS2 (ages 7-11), however we have plans to expand our offer in the future.

Will my child have the same tutor for each lesson?2019-01-07T15:29:57+00:00

We understand that building a relationship with a tutor can really impact on a child’s development. This is why we strive to secure the same tutor for every session.

Do you cover other subjects?2019-01-07T15:29:13+00:00

We are a team of teachers and technologists who believe that maths really matters. We may offer other subjects in the future, however, we’re only focusing on maths for KS2 at present.

What is the Maths Level Test?2019-02-12T15:18:04+00:00

Each child sits an initial maths test which assesses their level, allowing us to understand their learning needs, personalise their tuition and determine the best lessons for them.

How long is the tuition?2019-01-15T11:30:44+00:00

When you book you’ll be able to select weekly 25-min lessons or 50-min lessons. The 25-min option is best suited for children in lower KS2 (7-8 year olds) whereas the 50-min option is most suitable for upper KS2 (9-11 years old), but you can select either of these options.

For the 25-minute option, the session will last 40 minutes in total, and for the 50-minute option, it will last 65 minutes in total. This is because for the first 10 minutes of the session your child will need to complete an audio and voice check, and a warm-up activity that will help their tutor tailor the lesson. The tutoring lesson will then last for 25 or 50 minutes, depending on the tuition duration you selected when booking. Then, at the end of the session, another 5-10 minutes will be required to complete a quick maths exercise and for your child to answer how it went with their tutor.



Will online teaching work for my children?2019-01-09T17:21:16+00:00

Yes, we have worked with over 44,000 primary school children through our schools business and the average pupil makes double progress. We use lessons designed by primary maths experts to engage children, and our interactive learning environment encourages children to love maths.

Do we follow the national curriculum?2018-10-07T13:06:57+00:00

Yes, our lessons are designed by our curriculum design team who are based in London, and our tutors are trained using a framework designed with the Institute of Education.

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