FAQs2019-07-15T08:30:03+00:00

Have some questions?

Don’t worry, we’re here to help!

Have some questions?

Don’t worry, we’re here to help!

About Matr

Everything you need to know before subscribing to Matr.

What is Matr?2019-05-14T11:42:36+00:00

Matr is an online maths learning programme. It is designed to help children aged 6-11 years old of all abilities.

You can choose to subscribe to any one of our core maths programmes depending on the year group and needs of your child, or one of our special programmes throughout certain times of the year, for example our SATs Maths Prep or Secondary School Prep programmes.

With every Matr Maths Programme subscription you will get access to:
– Weekly online one-to-one tuition, tailored to your child’s needs
– Our National Curriculum based programme
– Worksheets, quizzes and assessments
– Customer and in-session support
– Parent portal and session reports

You can tailor each programme by selecting your child’s year group, difficulty level, and length of package.

You can read more about our different programmes here.

Can I try before I buy?2019-09-08T22:41:55+00:00

Yes! We offer a no-obligation, cardless Free Trial. All you need to do is create a Matr Account to get started. You can speak to one of our trained tutors, give your child a free taster maths lesson, and access a selection of our worksheets and e-Books.

Is Matr based online?2019-04-23T13:56:26+00:00

Yes, we’re based online so you get the most affordable service and your child gets to learn in an environment they are familiar with and enjoy. Our online classroom tools give their computing skills a boost, too! The weekly worksheets are available as a download and may be completed on or offline.

Is Matr available in my area?2019-04-23T13:56:43+00:00

Yes! As Matr is online you can log in from anywhere in the world.

Note for overseas customers: available tuition times are 9am to 9pm GMT (London).

Is Matr right for my child?2019-07-23T12:46:49+00:00

Our Year 2 – Year 6 packages are personalised maths programmes for every type of learner. If your child is currently struggling with maths, we will tailor the content of the lessons to ensure they catch up and spend time on the areas that need the most focus. Similarly, if your child is exceeding expectations for their year group we will work with them on topics future year groups cover to keep them ahead of the class.

You can select your child’s ability and the difficulty of the sessions at account creation (after completing your subscription). Our maths level test, available at account creation, will help you to understand your child’s current maths level.

Our Year 7 programme is specially designed to cover the key topics that need to be secured from KS2 and introduce new KS3 topics that will be essential for success at secondary.

What do I need for a Matr Online Maths Lesson?2019-09-08T22:37:29+00:00

You will need a laptop or desktop computer, a good internet connection, and the most recent Google Chrome web browser downloaded. For the best experience, we recommend using a USB headset during the weekly tuition sessions. Your child may want to use a pen and paper for workings, especially during the warm-up and cool down activities. The only thing left to do is create an account, try us out, and then choose your subscription option! You can read more about our different programmes here.

Please note that currently you cannot use Matr’s Maths Programme on a tablet or smartphone.

You can download Google Chrome safely for free here.

How will I know if my child is making progress?2019-09-08T22:44:59+00:00

There will be two types of reports available to you on your parent portal.

Mission reports show what was achieved in each individual session, allowing you to understand how your child is getting on week to week. It will include lessons (content) and learning objectives (skills and knowledge) covered, and whether a topic has been learned for the first time, knowledge has been reinforced, or areas have been identified for further work in future sessions. You can also see your child’s engagement levels and their comments about the session.

The overall report looks at your child’s progress with us over time, showing you what they have covered, how they have reviewed the sessions, and topics they have found more or less challenging.

In a trial with Rising Stars our students made 7 months progress after just 14 weeks of sessions, and children with low mathematical confidence saw a 10% increase confidence form only 1 session per week.

What makes Matr different?2019-05-14T09:47:20+00:00

Since 2012 we have helped over 50,000 primary school children master maths in 1,800 schools across the UK. Along the way we have learnt what makes a really impactful and engaging maths lesson, and developed thousands of worksheets to continue learning outside of the sessions. All of our lessons and worksheets are designed by primary maths experts or ex-teachers and are based on the National Curriculum.

Payments

How much Matr costs and how you can pay.

How much is Matr?2019-09-08T22:47:12+00:00

We know choosing how you support your child’s learning outside of school is a big decision for any parent or carer. That’s why we offer a free trial for every customer!
With a free trial you can speak to one of our tutors, you child can experience one of our maths lessons, and you will be able to access a sample of our worksheets and e-Books.

Once you’ve given us a try, you can choose between 2 package options for your child; Matr Plus which consists of 35 minute lessons (25 minutes with a tutor and 10 minutes of maths activities) and Matr Premium which has 60 minute lessons (50 minutes with the tutor and 10 minutes of activities). With all Matr Maths Programme subscriptions you will get access to:

Weekly online one-to-one tuition, tailored to your child’s needs
Our National Curriculum based programme
Our Maths Resource Library including Worksheets and e-Books
Quizzes and assessments
Customer and in-session support
Parent Portal access to manage your account
Session and progress reports

Find out more about our package pricing options here.

How do I pay?2019-09-08T22:47:43+00:00

When you sign up we will ask for your credit card details, we accept most major credit and debit cards (VISA, Master Card and American Express). We don’t accept prepaid cards.

What if I change my mind?2019-09-08T22:48:26+00:00

We won’t tie you to long contracts. If you’re not 100% happy, give us a call on 02037942739 so we can work with you to resolve any issues.

To cancel immediately, you can use the “Cancel my subscription” button within the online platform, or email us at support@matr.org and we will process your cancellation.

Any pending sessions in your subscription that are already paid for but not used will remain booked for you to use. All future payments will be cancelled. If you don’t have any pending sessions, or once you have used up your pending sessions, you will still have access to the Parent Portal and your child’s reports. However you will lose the access to the Maths Resource Library, to the weekly sessions and quizzes.

Online Safety

Making sure your child has a positive experience is our priority.
Learn more about our tutors and online classroom here.

Are your tutors background checked?2019-09-08T22:45:25+00:00

Yes. We personally interview and assess every tutor, perform criminal background checks and monitor and record sessions to ensure your child is in the safest of hands.

Are your tutors qualified?2019-09-08T22:46:01+00:00

Yes. Our tutors typically hold a top-tier university degree in a maths-related subject or similar. During our recruitment and training process only those who achieve top marks are selected to teach at Matr – and we’re so rigorous in our testing that only the top 1% of all applicants make it through.

After recruitment, all of our tutors go through intensive initial and on-going training designed by ex-Primary School teachers and aligned with the current National Curriculum. This means our programme and methods of teaching are in line with your child’s teachers and school so you can be confident they are learning in a familiar way.

How will my child and the tutor interact?2019-05-29T11:15:35+00:00

Our interactive online classrooms allow audio-only interaction which means the tutor and your child will not be able to see each other. This allows your child to focus on the content of the lessons without distraction, whilst remaining interactive. The focus is on children explaining their reasoning verbally, and demonstrating their workings using the classroom tools.

See examples of our lessons here.

Will my child have the same tutor for each session?2019-04-23T14:02:56+00:00

We understand that building a relationship with a tutor can really impact on a child’s development. This is why we strive to secure the same tutor for every session. There may be occasions when we will need to change the tutor but will always notify you if this happens.

Can my child access their Matr account on their own?2019-05-29T11:16:23+00:00

You will need to log into the Parent Portal within your Matr account ahead of each weekly session, and your child can access their portal within there. We have made the child portal intuitive and user friendly, so your child should have no problem navigating around and accessing the online classroom or working through content with their tutor.

During the weekly tuition time our tutors will run each session directly with your child. We recommend that you are close by at the beginning of the first session to help get set up and settled in. Encouraging your child to speak directly to the tutor if they are unsure of anything will be very helpful. The tutor will talk them through everything really clearly, so we’re confident it won’t take long for them to be confidently interacting with their tutor and online classroom tools.

See examples of our lessons here.

Your account

Help with updating and amending your account and weekly sessions.

Getting set up for your Weekly Sessions

Getting set up for your first session really is as easy as 1,2,3….

1. The online maths test2019-09-08T22:53:21+00:00

Once you have subscribed (after your free lesson), complete the relevant test ahead of your next lesson. You will find the maths test on the homepage when you log in for the first time.

We recommend to take this test for three reasons:
– To ensure your child is assigned to the most relevant level for their skills
– To inform their tutor of their abilities
– As a baseline of their knowledge to ensure your child gets the most from Matr

However, you can decide to skip it if you’d rather your child didn’t take it.

The two tests available depending on your programme, are:

Maths Programme Test: Year 2, 3, 4, 5, 6, or 7 Programmes.

This maths level test takes around 20 minutes to complete.

It provides the recommended maths level for your child, which you need to confirm after they’ve completed the test to set their lesson difficulty. If your child is unable to complete this before the first session, you can select their maths level yourself. Please note that you will not be able to do the maths test at a later date if you select the maths level yourself.

SATs Maths Prep Programme Test

This SATs assessment takes around 50 minutes to complete as it is written in longer SATs-style questions.

This gives us a read of their current SATs ability, allowing us to inform their tutor and closely monitor progress.

Note: As this is a 50-minute test, your child will be able to exit the assessment and come back to it later if needed.

2. The online classroom2019-04-23T14:07:22+00:00

Our online classroom is simple to master but we recommend your children practice for around 10 minutes anytime before their first session. This will allow them to get really confident with the different tools (like dragging and dropping numbers, changing colours, etc.) ahead of time, and maximise their maths learning from session one.

You will be able to find this in the main screen when you sign in to your account and select your child’s name from the top right-hand menu. You can also test your headphones to ensure they’re ready for the session.

The tutor will also briefly cover the online classroom tools in the first session to ensure your child is comfortable using them.

3. Log in and get ready for the first session2019-06-04T11:36:22+00:00

We recommend your child is in a quiet room, free of other distractions such as TV or loud noises.

You, as a parent or carer, need to log in first, and then your child will be able to access their session. You don’t need to stay with your child during their session, however, some parents like to introduce themselves to the tutor at the beginning of this first session, and you are very welcome to do so.

Your child will complete a headset check and a warm-up exercise before the tutor joins, this will take about 5 minutes. The session with the tutor will last either 25 or 50 minutes depending on the programme you choose for your child, and will be followed by a 5 minute warm down exercise.

What if I change my mind?2019-09-08T22:48:26+00:00

We won’t tie you to long contracts. If you’re not 100% happy, give us a call on 02037942739 so we can work with you to resolve any issues.

To cancel immediately, you can use the “Cancel my subscription” button within the online platform, or email us at support@matr.org and we will process your cancellation.

Any pending sessions in your subscription that are already paid for but not used will remain booked for you to use. All future payments will be cancelled. If you don’t have any pending sessions, or once you have used up your pending sessions, you will still have access to the Parent Portal and your child’s reports. However you will lose the access to the Maths Resource Library, to the weekly sessions and quizzes.

Outside of your Weekly Sessions

Worksheets, reporting and the platform

What are the worksheets?2019-05-29T10:07:00+00:00

The worksheets are resources that your child can use to practice what they’ve learnt within the tutoring sessions in their own time. Each worksheet covers all the learning objectives included in a lesson.

How do I access the worksheets?2019-09-08T22:58:06+00:00

You will be able to access the worksheets once you have created an account and booked a taster maths lesson. In your free trial you will have limited access, but once you subscribe you will be able to access all of our maths resources. 

They will be available from the Parent Portal when you log in, for you to download or print. Follow the link named “Maths Resource Library” in the top right of the screen.

When can my child use the worksheets?2019-05-29T10:08:52+00:00

Whilst you can access the worksheets at any time, we recommend that you give the worksheets to your child once they have fully completed the relevant lesson (which may take place over a few weeks). You will know that a lesson has been completed when the name of the lesson appears in the main screen of your parent portal, under “Lessons already taught.” This is to ensure they have covered all the relevant learning objectives with a tutor beforehand.

What are the weekly session reports?2019-04-23T14:17:49+00:00

Our weekly session reports allow you to understand how your child is getting on week to week. It will include lessons (content) and learning objectives (skills and knowledge) covered, and whether a topic has been learnt for the first time, knowledge has been reinforced, or areas have been identified for further work on in future sessions. You can also see how your child found the session, their engagement levels and what comments they have left about their session.

How do I access weekly session reports?2019-04-23T14:17:55+00:00

You can find these easily by logging in (as a Parent, into the Parent portal), and selecting ‘Reports’ from the menu options under the icon in the top right-hand corner.

What are the overall reports?2019-09-08T22:59:41+00:00

The ‘Overall Report’ allows you to see everything you child has done and learnt since the first day and in one place, as well as what areas need more work. You can track their progress with it!

In the top left, you will see your child’s profile, including their current year group, level, the date they started having sessions and the number of lessons covered so far.

In the top right, you will see how your child feels about the maths’ sessions and the number of effort coins achieved so far. You can use the effort coins to share their achievements at home!

The second half of the report is really useful. The ‘Lesson quiz results’ will let you know how your child is doing in general.

In the section ‘Learning objectives results’ you can track how your child is doing overall. If you see that your child has a high number of ‘Needs more work’, they may be in a level too high for them and struggling a bit. If on the contrary, they only achieve ‘Knowledge reinforced’ and not so much ‘New content learnt’, your child might be in a level that is too easy for them. In both cases, you can talk to us about changing their level. We have three levels per year group that we can tailor to your child’s abilities.

In the lower part of the report, you can get details on the specific lessons and learning objectives where your child did well or that need additional work, in case you want to take further action.

How do I access the overall reports?2019-09-08T23:00:52+00:00

You can find these easily by logging in (as a Parent, into the Parent Portal), and selecting ‘Reports’ from the menu options under the icon in the top right-hand corner.

Technical Support

We’re here to make sure you have the best online experience

I’m having audio issues2019-05-01T08:51:40+00:00

If you have any audio problems when you enter the online classroom, there should be a number of messages on screen helping you to address the issue.

If you are in a live session and experiencing audio difficulties, please use the instant chat box in the online classroom to let the tutor know. Our tutors will try to help with any technical issues that arise, but if they are unable to solve the issue during the session, please get in touch with us via our support number.

These detailed steps may also help you to de-bug audio issues:

Windows

1) Check that the correct microphone is selected.

Click on the drop-down menu on the online classroom next to the ‘Connected’ button. Choose a different device.

2) Ensure your USB headset is the ‘Default device’

Right click on the volume button (the speaker icon) in the bottom right of your screen and click on ‘Recording devices.’ Look for the headset you are using.

Right click on the headset you are using and select ‘Set as default device.’ If any other devices are active, right click on these and click ‘Disable.’

If you want to reactivate any disabled devices afterwards, right click within this box and click ‘show disabled devices.’

3) Check your microphone levels

Right click on the volume button and click on ‘Recording devices,’ then select the headset you are using, click on ‘properties’ and select the ‘Levels’ tab from the new window.

Check that the microphone levels are set to the maximum. If there is a red cross over the speaker icon, this means your microphone is muted. Click on the cross to unmute it.

If your child tends to speak quietly, you can also use the ‘Microphone boost’ option to increase the volume.

If your headset has an inline remote, please ensure your headset is at full volume and not muted.

Mac OS X

1) Check that the correct microphone is selected.

Click on the dropdown menu on the online classroom next to the ‘Connected’ button. Choose a different device.

2) Ensure your USB headset is the ‘Default device’

Open System Preferences

Click the Sound icon

Click the Input tab and then click your headset

Click the Output tab and then click your headset

3) Check your microphone levels

Open System Preferences

Click the Sound icon

Click the Input tab and then click your headset

Check that the Input volume is turned up and that your microphone is not muted.

I’m having trouble logging in2019-04-23T14:34:14+00:00

Ensure you are using a laptop or desktop computer and Google Chrome.

You can download Google Chrome safely for free here.

Check you are using the most up-to-date version of Google Chrome by clicking on the three vertical dots in the top right-hand corner, clicking on ‘Help’ and then ‘About Google Chrome‘.

I have a question about something else…

We’d love to hear from you.

If you are an existing customer, please call our customer support team on 0203 794 2739 or email us at support@matr.org.

If you don’t currently have a subscription with us and want to find out more, you can reach our enquiries team on 0203 794 2737. Alternatively, email us at learn@matr.org.

Calls will be answered Monday to Friday between 8:30am and 5:30pm.

Book my free trial